Paull Young, director of digital engagement and strategy at charity:water, is speaking to other companies and industry executives about harnessing the power of social media.
Young advises companies to make sure that their social media platforms are in alignment with their integrated communication plan. By doing this, companies can ensure that the messages being put out can yield germane results.
Companies also want to know what tone they should adopt online. Is it OK to use informal speech or should you always write in the Associate Press style? Young says that it depends on the brand and will vary from company to company.
As social media continues to grow, no longer can companies ignore the importance of being a part of the conversation. The Internet has made the physical world smaller and more interconnected. There is now a more collective public online, and they are voicing their opinions about products, companies and services.
Social media is an opportunity for companies to gauge the satisfaction of their customers and to improve their products. By refusing to participate companies will only hurt themselves.






















































